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52 SMT007 MAGAZINE I FEBRUARY 2024 Editor's note: Indium Corporation's Ron Lasky wraps up this series of columns about Maggie Benson, a fictional character, to demonstrate continuous improvement and education in SMT assembly. Maggie Benson was in an expansive mood. It had been almost three years since her grandfa- ther asked her to take over Benson Electronics. By using Lean techniques, cost modeling the assembly process, and implementing continu- ous improvement, the company made signifi- cant profitability improvements. e acquisition of several companies went smoothly for the most part. With the same improvement techniques applied to these The Journey Was Worth It acquired companies, they also yielded impres- sive results. All these efforts resulted in Benson Electron- ics having sales more than five times what they were when she and her husband John took over, and, better yet, profitability increased eight-fold. She was most satisfied with the growth in some key personnel, such as Chuck Tower. Chuck was now essentially running one of Ben- son Electronics' facilities. Chuck did a great job implementing Lean techniques wherever he worked in the growing number of Benson facilities. Maggie was also grateful that the workers appreciated the many educational opportuni- Maggie Benson's Journey by Dr. Ronald C. Lasky, INDIUM CORPORATION

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